Refund and Return Policy – CoolSysNie

Effective Date: February 24, 2025

At CoolSysNie, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Return Policy

1.1 Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • The product must be unused, in its original packaging, and include all accessories, tags, and documentation.
  • Any signs of wear, damage, or modification may result in a denied return request.
  • Final sale items, personalized/engraved watches, and clearance products are not eligible for return.

1.2 Return Process

  1. Request a Return: Contact our customer support at 📧 info@coolsysnie.com or 📞 (919) 207-1907 with your order number and reason for return.
  2. Receive a Return Authorization (RA) Number: We will provide instructions on where and how to send the item back.
  3. Ship the Item: Package the product securely and use a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Approval: Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

2. Refund Policy

2.1 Refund Processing

  • Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  • If your refund is delayed, please check with your bank or payment provider as processing times may vary.

2.2 Non-Refundable Items

The following items cannot be returned or refunded:
🚫 Final sale or clearance items
🚫 Personalized or engraved products
🚫 Watches that show signs of wear, damage, or modification
🚫 Gift cards

3. Exchange Policy

  • Exchanges are available only for defective or incorrect items.
  • If you receive a damaged or incorrect product, contact us within 7 days of delivery.
  • If the same product is unavailable, we may offer an alternative item or issue a full refund.

4. Warranty Claims

  • All watches come with a limited manufacturer’s warranty against defects in materials or craftsmanship.
  • Warranty does not cover normal wear and tear, water damage, or unauthorized repairs.
  • If you believe your product qualifies for a warranty claim, contact our support team for further assistance.

5. Contact Us

If you have any questions regarding returns, refunds, or exchanges, reach out to us:
📍 Address: 114 Coaster Ct, Angier, North Carolina
📞 Phone: (919) 207-1907
📧 Email: info@coolsysnie.com