Refund and Returns Policy

Effective Date: January 4, 2025

At CoolSysnie, we strive to provide you with the highest quality luxury timepieces and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free refund and return policy. Please review the terms and conditions below.

1. Eligibility for Returns

We accept returns for unworn, unused, and undamaged items within 30 days of the purchase date. To qualify for a return, the following conditions must be met:

  • The item must be in its original condition and packaging, including all tags, manuals, and accessories.
  • The watch should not show any signs of wear or damage.
  • The return must be initiated within 30 days of receiving the product.

Note: Certain items may be ineligible for return due to health, hygiene, or safety concerns, such as custom-made products or items marked as final sale.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Our Customer Service Team:
    Reach out to us via email at info@coolsysnie.com or call us at (919) 207-1907. Please provide your order number, the item(s) you wish to return, and a brief reason for the return.

  2. Return Authorization:
    Once we receive your request, our customer service team will review the information and send you a Return Authorization (RA) number. Please note that returns cannot be processed without an RA number.

  3. Return Shipping:
    After receiving your RA number, you may return the item(s) to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return arrives safely.
    • Please ensure the returned item is securely packaged to prevent any damage during transit.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note that:

  • Processing time: Refunds typically take 5–7 business days to be credited back to your account after we have approved the return.
  • Shipping Costs: Shipping and handling fees are non-refundable, except in cases where the item was damaged or defective upon receipt.

Note: If you used a promotional code or discount during checkout, the refunded amount will be the price paid after the discount was applied.

4. Damaged or Defective Items

If you receive a defective or damaged product, please contact our customer service team within 7 days of delivery to report the issue. We will arrange for a replacement or a full refund, depending on your preference. In this case, return shipping costs will be covered by CoolSysnie.

Please provide:

  • A detailed description of the issue.
  • Photos of the damaged or defective item.
  • Your order number and contact information.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original purchase following our return policy and place a new order for the desired product.

6. Items Not Eligible for Return

The following items are non-returnable:

  • Customized or personalized items (e.g., engraved watches).
  • Watches that show signs of use or wear, including scratches, dents, or alterations.
  • Items marked as “final sale” at the time of purchase.
  • Gift cards.

7. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for any return shipping costs, customs duties, taxes, or fees.
  • You must ensure the item is properly packaged and marked as a “return” to avoid additional customs charges.

8. Return Address

Please send all returns to the following address (after receiving your Return Authorization):

CoolSysnie
Attn: Returns Department
114 Coaster Ct
Angier, North Carolina
USA

For any additional questions, or to start the return process, please contact us at:
Email: info@coolsysnie.com
Phone: (919) 207-1907

9. Changes to This Policy

CoolSysnie reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will be effective from the date of posting. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

10. Contact Us

If you have any questions regarding our refund and return policy, or need assistance with a return, please don’t hesitate to contact us.

By purchasing from CoolSysnie, you agree to abide by the terms of this Refund and Return Policy.