Sales Policy

Effective Date: January 4, 2025

Thank you for choosing CoolSysnie for your luxury timepiece needs. We are dedicated to providing you with an exceptional shopping experience. This Sales Policy outlines the terms and conditions governing the purchase of products from our website, www.coolsysnie.com. By placing an order with us, you agree to the following terms.

1. Product Availability

All products on the CoolSysnie website are subject to availability. We strive to provide accurate stock information on our website, but occasionally, certain items may be out of stock or unavailable due to high demand, manufacturing delays, or other factors. In such cases, we will notify you as soon as possible and offer you the option to either:

  • Wait for the item to be restocked.
  • Choose an alternative product of equal or greater value.
  • Cancel your order for a full refund.

2. Pricing

All prices on the CoolSysnie website are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice.

  • Sales Tax: Sales tax will be applied to your order as required by local laws based on the shipping address you provide. The applicable tax rate will be calculated at checkout.
  • Promotions and Discounts: Any promotional codes, coupons, or discounts must be applied during checkout and are subject to their own terms and conditions. Promotions cannot be combined unless explicitly stated, and CoolSysnie reserves the right to withdraw or change any offers at any time without prior notice.

3. Order Confirmation

After placing an order, you will receive an email confirming that we have received your order. This confirmation does not constitute an acceptance of your order. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

4. Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Payments are processed securely through a third-party payment processor. We do not store your payment information on our servers.

5. Shipping and Delivery

We offer a variety of shipping options to ensure your order reaches you in a timely manner. Shipping costs are calculated at checkout based on the delivery address and the shipping method chosen.

  • Domestic Shipping (within the United States):

    • Standard shipping (5-7 business days)
    • Expedited shipping (2-3 business days)
    • Next-day delivery (available in select regions)

  • International Shipping:
    We offer international shipping to many countries. Shipping times and costs will vary depending on your location. Please note that you may be responsible for additional customs duties, taxes, and fees, which are not included in the shipping cost.

Once your order is shipped, you will receive a tracking number to monitor your package’s progress. Shipping times are estimates and may vary depending on factors such as weather, holidays, or customs delays.

6. Order Cancellations

Once an order is placed, it is processed immediately to ensure timely delivery. As a result, we are unable to cancel or modify orders once they have been confirmed.

If you need to cancel or modify your order, please contact our customer service team immediately at info@coolsysnie.com. If the order has not yet been shipped, we will do our best to accommodate your request. However, we cannot guarantee changes after the order has been processed.

7. Gift Cards

CoolSysnie offers gift cards that can be used to purchase products from our website. Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Gift cards can be redeemed at checkout by entering the unique code provided with your card. If your purchase exceeds the value of the gift card, you can pay the difference using another payment method.

8. Returns and Refunds

If you are not fully satisfied with your purchase, you may return eligible items in accordance with our Refund and Returns Policy. Returns are accepted within 30 days of the purchase date for unworn, unused, and undamaged items in their original packaging.

Refunds will be issued to the original payment method once the returned items are inspected. For more detailed instructions on how to initiate a return, please refer to our Refund and Returns Policy.

9. Warranty and Repairs

All CoolSysnie watches come with a manufacturer’s warranty. The warranty period and terms vary depending on the brand and model of the watch. Warranty details, including coverage for defects in materials and workmanship, will be included with your watch upon purchase.

If your watch requires repair or servicing, please contact our customer service team at info@coolsysnie.com. Repairs outside the warranty period or due to user damage may incur additional charges.

10. Limitation of Liability

CoolSysnie’s liability is limited to the amount paid for the product. We are not responsible for any indirect, incidental, or consequential damages, including but not limited to lost profits, lost data, or personal injury arising from the use or misuse of our products.

11. Fraud Prevention

To protect our customers and prevent fraud, CoolSysnie reserves the right to cancel orders that we suspect may be fraudulent. If your order is flagged for review, we may contact you for additional verification before processing your purchase. We also work with payment processors who employ advanced security measures to ensure safe transactions.

12. Changes to This Policy

CoolSysnie reserves the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will be effective as of the “Effective Date” listed above. We encourage you to review this policy periodically to stay informed about any updates or changes.

13. Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer service team:

We are here to assist you and ensure your experience with CoolSysnie is a positive one.

By placing an order with CoolSysnie, you acknowledge that you have read, understood, and agree to the terms and conditions set forth in this Sales Policy.