Sales Policy – CoolSysNie

Effective Date: February 24, 2025

At CoolSysNie, we strive to provide a seamless and satisfying shopping experience for our customers. Please review our Sales Policy before making a purchase.

1. Order Placement & Acceptance

  • All orders placed through our website are subject to availability and acceptance.
  • Once an order is placed, you will receive a confirmation email with your order details.
  • We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or payment issues.

2. Pricing & Payment

  • Prices displayed on CoolSysNie are in USD and are subject to change without prior notice.
  • We accept major credit/debit cards and secure online payment methods.
  • Full payment must be made before order processing and shipment.

3. Shipping & Delivery

  • We offer nationwide shipping within the United States. Shipping costs and estimated delivery times vary based on location and chosen shipping method.
  • Once your order is shipped, a tracking number will be provided.
  • We are not responsible for shipping delays caused by carriers, weather conditions, or unforeseen circumstances.

4. Returns & Refunds

  • Return Window: You may return products within 30 days of receiving your order.
  • Eligibility: Returned items must be unused, in original packaging, and include all accessories.
  • Refund Process: Once the returned item is inspected and approved, a refund will be processed to the original payment method. Refunds may take 5-10 business days to reflect.
  • Non-Returnable Items: Personalized or engraved watches, clearance items, and final-sale products are not eligible for return.

5. Exchange Policy

  • If you receive a defective or incorrect item, please contact us within 7 days of delivery for an exchange.
  • Exchanges are subject to stock availability. If the same item is unavailable, we may offer a refund or an alternative product.

6. Warranty & Repairs

  • All watches come with a limited manufacturer’s warranty covering defects in materials or workmanship.
  • Warranty does not cover normal wear and tear, water damage, accidental breakage, or unauthorized repairs.

7. Promotions & Discounts

  • Promotional offers, discount codes, and sales events are valid for a limited time only and cannot be combined unless stated otherwise.
  • We reserve the right to modify or cancel promotions at any time.

8. Customer Support

For any questions regarding your purchase, returns, or warranty claims, feel free to contact us:
📍 Address: 114 Coaster Ct, Angier, North Carolina
📞 Phone: (919) 207-1907
📧 Email: info@coolsysnie.com